From setting up employee information to preparing tax forms, our experts cover everything you need to know to optimize your payroll management. The Community’s also able to assist with QuickBooks Workforce, so if you have any questions about using the platform, please feel more than welcome to ask them here. Still having trouble accessing your QuickBooks Workforce account, contact us for support.
- If not, I suggest contacting our Customer Care Support so we can check and investigate further.
- Once added, you’ll receive all available updates about this on-going investigation through your email.
- They can also be reached outside of QuickBooks if necessary.
- Please ask the engineers if they are still trying to fix this AS PROMISED in the now deleted post.
- Here’s a comprehensive guide to help you learn about QuickBooks Workforce, resolve common sign in issues, and regain access to your account.
If you’re an employee and your employer invites you to QuickBooks Workforce, you can create an account to view and print your W-2 forms through the program. Furthermore, you can refer to our article on resending invitations to different email addresses for accessing pay stubs. If you no longer have access to phone number or email address, follow these steps to recover your Intuit Account. Once you are back in your account, you can update your account info. Upon reading your post, seems that you’re also receiving an error message when reinviting your employees. Let me route you to the support that can assist you further with this.
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Let me provide you with the steps in troubleshooting the app. We have had this problem pop up intuit workforce support phone number health once in a while for some time, also without us making any changes. None of the suggestions posted here have helped except contacting Support and having them check each employees account manually and then resetting their access. I have idea about how to resolve this error message. Have your employees’ log in using the incognito mode or a private browser.
I look forward to resolving other issues you may encounter. We have resolved the issue from this morning which prevented some direct deposits from being processed as normal. We expect to see funds available in your employees’ bank accounts by the end of the day today. Long time employees are reporting the error about the employer changing access which we have not done. For now, you may print the paychecks manually and send them to your employees so they can have their own copy. You’ve got me here to assist you with any QuickBooks concerns.
ViewMyPaycheck Support
Make sure their current email address is showing, if not, change it and make sure you also update it in their employee profile. Then select those that you need to send the invite to and hit the “invite” button. @RhinoAcct, I appreciate sharing with us the steps you’ve performed to resolve the sign-in issue in Workforce. This information will help other users who are experiencing the same error.
You can update this from your Intuit Account Manager. In some cases, your employer may provide you with a QR code to access Workforce. This can only be used to sign up in the WF mobile app.
- It’s actually not legal for employers to not provide pay stubs to their employees, so the fact that this keeps happening is worrisome from a labor law perspective….
- Rest assured, I’m here to help find a solution and ensure a seamless experience for your team.
- They can review your account and recommend the best resolution for your employee’s login issue.
- It offers a bunch of different features that are designed to access pay stubs, manage work schedules, and track time.
You’ll need to create a new account, or use an email that is already linked to an Intuit Account. This could be an old QuickBooks Workforce or TurboTax account. If there’s anything that I can help you about QuickBooks Workforce, please don’t hesitate to go back to this thread.
Community
Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page. Ask questions, get answers, and join our large community of Intuit Accountants users. You can get in touch with our QuickBooks Payroll support team while signed in. As much as I’d love to offer help and get you to be able to view your paycheck, it is recommended to contact your employer.
@brixcellars, I recommend you let the affected workers reach out to our Payroll Support Team for further assistance. One of our specialists will gather personal data to open the account. To help determine the reason behind the error that was received by your employees, I suggest contacting our Customer Care Team. They have the tools to further investigate the root cause of this matter. Since using a private browser and clearing your cache didn’t still work, I suggest using another supported browser instead. Also, you can reinvite your affected employees and have them accept it.
However, if the issue persists, I suggest contacting our QuickBooks Desktop Support Team. They have the tools to further investigate the root cause of the error. You might also want to check out this guide to get answers to common Workforce questions. As always, I’m just a post away if you have any other concerns or follow-up questions. Feel free to leave a reply below if you have any further questions or concerns.
The link gets emailed to him and then he receives a message that he doesn’t have an active account when I can pull up his profile, its active, and workforce is on. That’s why your employees can’t access their paychecks and W-2s online. To fix this issue, I suggest making sure that the QuickBooks Workforce option is turned on.
Addressing login problems is crucial for smooth staff management, Jenna L01. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible. Keep in touch if you need help when working in QuickBooks. By accessing and using this page you agree to the Terms and Conditions.
No – in view my paycheck I was able to give a bookkeeper the ADMIN access to see ALL of the employees paystubs for review. You can start a live chat with our support team who is available Monday to Friday between 9am and 5pm GMT. For the fastest resolution, we kindly encourage checking our Help Center. Moreover, you can create a payroll summary report for future reference. It will provide detailed information on your employee’s wages, taxes, deductions, and contributions.